How does customer loyalty solution work. With Walmoo it's simple. » Walmoo

How does customer loyalty solution work

There are 3 touch points:

Walmoo loyalty platform administration panel small 200x200

Administration Panel

Web application (business.walmoo.com), where you can configure all store, loyalty program, discount and customer settings and view customers and their activity statistics.

Walmoo mTerminal Android mobile application small

Mobile application

Android mobile app (Walmoo – mLoyalty), with which you can identify customers, register new customers, register transactions/activities, view and redeem coupons & discounts and much more.

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Customer

Customers, who have their profile and NFC or QR code card linked to that profile. They are using it to be identified every time they visit a store.

Magic begins here

Walmoo mTerminal customer identification NFC QR code

1. Customer identification

Walmoo mLoyalty mobile application can scan customer’s ID number from either *NFC (Near Field Communication) or QR code card to identify the customer.

*NFC technology – This technology is used widely all arount the World. Mostly know and used in public transports. For example, in London public transport Quaster travel card. These cards can be read by most of the Android smartphones.

Walmoo mTerminal customer status sidebar 300x300

2. Customers and their bonuses

After reading customer’s ID the Walmoo mLoyalty app does provide info about the customer and their bonuses. It’s possible to redeem available coupons/stamps to get discounts in this purchase.

Walmoo mTerminal transaction complete 300x300

3. Ready!

After confirmation it registers the transaction/activity on our secure servers and is available online straight away.

Example of how simple customer visit is registered and coupon redeemed:

Is that all we got?

Of course not! Business Portal and Walmoo mLoyalty!

Walmoo mTerminal modes payment points time check-in screen

Change modes

Choose Payments, Points, Time, Check-in, Reg-card modes, to adjust to your needs.

Walmoo mTerminal cutomer profile

Customer profile

View and edit customer profile information, change discount level, top-up deposit, add a coupon.

Walmoo mTerminal link card new existing cutomer

Register customers

Create new profiles for customers, link customer card to existing profile, link customer to your business.

Walmoo mTerminal coupon view

And much more

Actually, Walmoo mLoyalty app has some other tricks in the pocket. That’s if you like some advanced stuff. Ask us more.

Tell us your needs and challenges: